Privacy Policy

01Information We May Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide to us.

This may include:

• Name
• Business or company name
• Phone number
• Email address
• Website URL
• Services you are interested in
• Budget range and preferred contact method (on our contact page)
• Information included in your enquiry or message
• Other information you choose to provide when contacting us

We may also collect certain technical information automatically when you visit our website, as described below.

02Information Collected Automatically

When you visit the website, certain technical information may be collected automatically by the website, its hosting server or the third-party services described in this policy.

This may include information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website

When you submit an enquiry, we also record the IP address it was sent from and, for our Enquire Now form, the page you sent it from. This helps us understand your enquiry and protect our forms from spam and misuse.

03How We Use Your Information

Information provided to Digital Maheshwari may be used for purposes such as:

• Responding to enquiries
• Understanding your business requirements
• Providing information about requested services
• Preparing proposals or quotations
• Communicating about projects or services
• Providing and managing services
• Improving our website and user experience
• Understanding website usage and performance
• Maintaining website security
• Complying with applicable legal obligations

We aim to use personal information only for legitimate and relevant purposes connected with our business and services.

04Enquiry and Contact Forms

If you submit an enquiry through a Digital Maheshwari contact or enquiry form, the information you provide may be used to understand your requirements and respond to your request.

When you send an enquiry, it is emailed to our team and saved in the website's own enquiry records, which are accessed through a password-protected admin area. We do not pass enquiries to an external CRM or form-processing service.

Please avoid submitting sensitive personal information through general enquiry forms unless it is specifically required and appropriate for the purpose of your enquiry.

05Communication With You

If you provide your phone number, email address or other contact information while making an enquiry, we may use that information to respond to your request or communicate with you regarding the services you have asked about.

Any promotional communication will be handled in accordance with applicable requirements and your available choices.

06Cookies and Similar Technologies

The Digital Maheshwari website uses an essential cookie, named dm_session. It keeps your visit secure and protects our enquiry forms against misuse. It is deleted when you close your browser.

We also use Google Analytics, which sets cookies (named _ga and _ga_ followed by an ID) to distinguish visits and understand how the website is used. These cookies are not used for advertising.

The availability and purpose of cookies may change as website features and third-party services are added or updated. If that happens, this policy will be updated.

07Analytics

We use Google Analytics 4 to understand how visitors use the website and how it performs — for example, which pages are visited, how visitors arrive at the website, the type of device and browser used, and approximate location.

When an enquiry is sent successfully, we record that an enquiry was made, together with the form used and the service selected. Your name, email address, phone number and message are not sent to Google Analytics.

Google Analytics information is processed by Google according to its own privacy policy. You can opt out of Google Analytics with Google's browser add-on, or by blocking cookies in your browser.

08Third-Party Services

The website uses a small number of third-party services to operate:

• Website hosting — our hosting provider runs the server the website is delivered from.
• Google Fonts — the website's typefaces are loaded from Google's servers, which receive your IP address and browser information when a page loads.
• Google Analytics and Google Tag Manager — used to measure how the website is used, as described in the Analytics section.
• WhatsApp — used only if you choose to contact us through a WhatsApp link or button.
• Sharing links on our blog articles — these open X, Facebook or WhatsApp only when you click them.

These third parties may process certain information in accordance with their own policies.

We recommend reviewing the privacy policies of third-party services you interact with through their respective platforms.

09Google Services

Digital Maheshwari uses Google Analytics and Google Tag Manager to measure website usage, and Google Fonts for the website's typefaces. We also link to Google Maps for our office address and to our Google Business Profile for reviews; these links only open Google's pages when you click them.

Where Google services are used, information may be processed according to Google's applicable policies and settings.

10Advertising and Remarketing

The Digital Maheshwari website does not currently use advertising or remarketing technologies, such as advertising pixels or remarketing tags.

If such technologies are added in future, we will update this Privacy Policy to explain what information they collect and why.

11WhatsApp and Other Communication Platforms

Digital Maheshwari may provide links or buttons that allow visitors to contact us through WhatsApp or other third-party communication platforms.

When you choose to use an external communication platform, the information you provide through that platform is also subject to the privacy policy and terms of that platform.

We do not control the privacy practices of third-party communication services.

12How We Protect Information

We take reasonable measures appropriate to the nature of the information and our business operations to help protect information against unauthorised access, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

13Data Retention

We may retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, to provide services, to resolve disputes, to meet legal or regulatory requirements, or for other legitimate business purposes.

The actual retention period may vary depending on the type of information and the reason it was collected.

14Sharing of Information

Digital Maheshwari does not intend to sell personal information to third parties.

Information may be shared with service providers or other parties where reasonably necessary to operate our business, provide requested services, manage enquiries, maintain the website, process information, meet legal obligations or protect our rights.

Where third-party service providers are involved, their processing of information may also be governed by their own terms and privacy policies.

15Business and Project Information

If you become a Digital Maheshwari client, we may receive business information, project information, website access details, brand materials or other information required to provide the agreed services.

Such information may be handled according to the applicable project arrangement and the nature of the information provided.

16External Links

The Digital Maheshwari website may contain links to external websites, platforms or services.

We are not responsible for the privacy practices, content, security or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

17Children's Privacy

Our services and website are intended primarily for businesses and general users. We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us through the website, please contact us so that the matter can be reviewed appropriately.

18Your Choices and Requests

Depending on applicable law and the circumstances, you may have rights or choices regarding personal information we hold about you.

You may contact us to ask questions about information you have provided, request correction of inaccurate information, or make another privacy-related request where applicable.

Requests will be considered in accordance with applicable law and the nature of the information involved.

19Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, business practices or applicable requirements.

The updated version will be published on this page. We encourage visitors to review this page periodically.

20Contact Us

If you have questions about this Privacy Policy or how information is handled by Digital Maheshwari, please contact us.